30-Day Money-Back Guarantee
Effective date: September 13, 2026
We want you to be comfortable purchasing MooBot Studio. If it is not right for you, you may request a full refund within 30 calendar days after your original purchase. You do not need to provide a reason.
How to request a refund
Email support@moobots.com from the email address used for the order. Include your order number if available. We may ask for limited information needed to locate the purchase and prevent an unauthorized refund.
What the guarantee covers
- Requests submitted within 30 calendar days of the original MooBot Studio purchase.
- The purchase price paid to MooBots for the license.
- Refunds returned to the original payment method whenever the payment provider permits it.
After MooBots approves and submits a refund, your payment provider may need additional time to post the credit.
What happens to the license
A refunded license is revoked. You must stop using MooBot Studio, deactivate or uninstall it from your devices, and stop distributing new applications built with the refunded copy. Applications lawfully exported before the refund are not remotely disabled, but the Studio and its licensed runtime may not be used to create or update additional exports after revocation.
Costs paid to other companies
The guarantee applies only to amounts paid directly to MooBots. It does not cover charges from third parties such as AI providers, proxy services, CAPTCHA-solving services, email providers, hosting companies, or payment-provider currency conversion and bank fees.
After 30 days
Purchases are ordinarily final after the 30-day guarantee period, except where a refund or other remedy is required by applicable law. This policy does not limit rights that cannot legally be waived.
Chargebacks and payment disputes
Please contact us first so we can resolve the issue promptly. Nothing in this policy prevents you from using rights provided by your payment provider or applicable law.
Contact
MooBots is operated by Steven DiLeo, 800 Oakhurst Ln, Colfax, California, United States. Refund requests and questions may be sent to support@moobots.com.